Job Title:

Associate, Planning & Scheduling

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

Generate and publish schedules post forecast is released.
Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
Exposure to leave management system.
Resolve escalated issues and requests from Client Partners.
Schedule Optimization such as breaks while preparing schedules.
Monitor WFM mailbox real-time and respond to each request which the team receives from Global team.
Initiates and manages scheduling communications between respective teams.

Key Skills & Knowledge:

Effective communication skills.
Good knowledge of MS Excel & Power point.
Proficiency with computers
Willing to work in a 24*7shift environment
Drive for self-learning and knowledge enhancement
Contact Centre Workforce Management experience
Extensive experience with WFM software.
Exposure to Aspect WFM tool shall be an added advantage
Ability to simplify complex operations into repeatable processes
Comfortable in fast-paced environment
Ability to make decision in time sensitive ambiguous situations

Educational qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - Ecospace Bus Park

Language Requirements:

Time Type:

Full time2024-11-01

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