Job Title:
OCM Change Specialist( Omaha, NE)
Job Description
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#Li- hybrid
Summary: This role will work with internal and external partners in the development and utilization of standard, industry-proven tools and processes to help equip leaders in leading organizational change and ensure successful change adoption on identified initiatives. The role will work within a matrix organization with other business partners, including technology, finance, HR, executive leaders, and external teams and customers to positively affect business performance by accelerating change initiatives.
Specifically, this role is responsible for working with the change management team to:
- Lead change management planning and execution for initiatives in accordance with the standards and guidelines defined by the PMO/ OCM leadership team
- Develop change management plans in an interactive, incremental manner based on a situational awareness of the change and the groups being impacted
- Deploy (with the rest of the change management team) a set of actionable and targeted change management plans including communication plans, stakeholder roadmaps, coaching plans, training plans, and resistance management plans on a situational awareness of the change and the groups being impacted
- Leverage the customized Up Prosci change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative
- Co-create a robust and comprehensive communication plan for both internal and external communications; developing and delivering communications through multiple channels; ensuring messages are being delivered to the right audience at the right time in the right channel, in a consistent and engaging format
- Conduct ongoing impact analysis to assess change readiness, identify important partners and manage anticipated resistance. Identify, analyze, and prepare risk mitigation tactics to ensure the project plan is delivered on time and meets defined requirements.
- Design and execute the change agent/change champions plan and resistance management plan
- Coach and provide ongoing support to executive team, stakeholders, and project team in role as change agents.
- Identify required behavior adoption and assess the evolution of adoption and sustainability for the initiative to be successful and achieve expected results Duties and responsibilities
- Deploy and deliver effective, measured and continuously improved change management best practices for the success of enterprise and other large-scale transformational initiatives
- Deploy the standard change management and organizational principles to ensure a common language and approach to change management.
Requirements:
Minimum of 3+ years in Change Management or a similar field.
Demonstrated experience with change management initiatives.
Change management certification is desirable (Prosci certification preferred).
#ConcentrixCatalyst
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
