Customer Service Advisor

Job Title:

Customer Service Advisor

Job Description

Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!

We are GROWING and have a number of exciting opportunities available to join our team. 

Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.

About Concentrix 

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers. 

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities. 

About the Role 

As a Customer Service Officer, you will be the frontline representative for a government department. Your key responsibilities include: 

• Handling both general and complex inquiries with professionalism and efficiency. 

• Leveraging your exceptional communication and problem-solving skills to meet customer needs. 

• Demonstrating a high level of customer service while troubleshooting or resolving inquiries. 

Key Role Details: 

• Hourly Rate: $27.77 + Super 

• Monthly Incentives: Up to $480 

• Full-Time: Monday to Friday, with a minimum of 38 hour 

• Also Available Part-Time: 4-day work week with a minimum of 30 hours

• Start Dates:  March 2025 

• Limited roles available, apply today 

• Paid Training: Comprehensive full-time training provided 

• Schedule: Monday to Friday rotating roster of 7 AM - 6 PM. No weekends or late nights! 

• Location: Centrally located in the heart of Brisbane, 100 metres from Central Station 

Who Are You? 

You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include: 

• Must be an Australian Citizen and at least 18 years of age. 

• Strong customer service skills

• Eager to work towards goals and targets. 

• Confident in using computers and various systems. 

• Excellent verbal and written communication skills. 

What’s In It for You? 

• Career growth: Join a globally recognised company that promotes from within. 

• Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life. 

• Engaging and comprehensive paid training to set you up for success. 

• Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee. 

If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, apply now! 

Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment. 

Eligibility to work: Only applicants who are legally authorised to work in the relevant country will be considered for this position. 

Location:

AUS Brisbane - 288 Edward St, Lvl 27

Language Requirements:

Time Type:

Full time

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