Job Title:

Customer Service Specialist

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Want to step into something new in 2025? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.

Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.

Who is Concentrix?

We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.

Key Role Details

Hourly rate of $25.80 + Super + Incentives
Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)
Full-time and limited Part-time roles available – PT roles must be available to attend an initial 4-week training period FT and minimum 24 hours per week post training, with availability across all days of the week
Location: Work from Home - Every minute you’re working, you’re earning!
Initial equipment collection required
Successful applicants must be able to collect IT equipment from: Adelaide, Dandenong, Geelong, Melbourne, Parramatta, and Perth
Apply now for a February 2025 start!

Who are you?

Must be an Australian Citizen and at least 18 years of age
Must have minimum 30Mbps download and 10Mbps upload for home office
Passionate about customer service
Eager to work towards goals and targets
Confident and capable in using computers and systems
Existing experience within a contact centre environment – highly desirable!
Exceptional communication and interpersonal skills

What’s in it for you?

Rotating roster – No weekend work!
A diverse and inclusive work environment
Comprehensive paid training to get you up to speed
Development and career progression opportunities
Structured support system to help you thrive in a work from home environment
Concentrix calendar of engagement events

If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, APPLY NOW!

First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

*Applicants must pass a police check and other pre-employment checks, including a government clearance check*

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Work-at-Home New South Wales

Language Requirements:

Time Type:

Full time

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