Job Title:
Customer Service Specialist
Job Description
Shape the Future of Customer Service with a Leading Superannuation Fund – Based in Robina
We are seeking multiple consultants to join our team at Concentrix, a global leader in customer experience solutions, as we partner with one of Australia’s most trusted and respected superannuation funds.
Start Date: 18th August and Future Intakes
Location: Vibrant Robina Delivery Centre – full-time onsite
Salary: $55,565 + 12% Super ($28.12/hr) + penalties + incentives
Hours: Rotating roster Monday to Friday, 7:00 AM – 8:00 PM
Training: 4 weeks of comprehensive, paid training
Why You'll Love This Role
- Work on behalf of a top-tier Australian superannuation provider
- Be part of a team that makes a real difference in members’ financial futures
- Thrive in a supportive, professional, and vibrant office located in the heart of Robina
- Enjoy exclusive staff perks and recognition initiatives
Your Day-to-Day
- Be the first point of contact for customer enquiries
- Understand and respond to individual member needs with care and empathy
- Support across multiple channels: start on voice and grow into digital (web, apps, social media)
- Navigate systems to resolve queries efficiently and professionally
Who You Are?
- A customer service superstar who’s passionate about helping others
- Empathetic, adaptable, and solutions-focused
- Comfortable working with multiple systems and learning new tech
- Motivated to achieve team goals and KPIs
What’s in It for You?
- Permanent, stable employment with career growth
- Discounts with popular retail and lifestyle brands
- Free on-site parking
- Free Employee Assistance Program (EAP) for you and your family
- Be part of an award-winning, inclusive workplace
Apply now to start your career in a purpose-driven, people-focused role with one of Australia’s leading superannuation funds – right here in Robina.
Applicants must be 18+ with full Australian working rights and able to complete background and police checks.
Concentrix is an Equal Opportunity Employer.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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