Customer Service Officer

Embrace Your Potential with Purpose-Driven Impact

At Concentrix, we believe in more than just providing exceptional customer service; we're here to make a meaningful difference in the lives of all the people we interact with. By joining our team, you'll be part of a purpose-driven organisation, dedicated to helping all individuals and creating peace of mind for a better future.

We are seeking passionate and dedicated individuals with exceptional customer service skills to join our team. In this role, you will be the guiding hand for individuals in need, providing them with personalised and expert support to navigate their superannuation journey. Your ability to listen, understand, and respond with empathy will have a direct positive impact on the lives of the fund’s members, ensuring they feel valued and confident in their decisions and situations.

If you're ready to use your skills to contribute to a greater cause and be part of a team that values purpose and impact, we invite you to apply and help us transform the superannuation experience for all members.
 

Key Details:

• Commencement dates: 12th and 26th May 2025

• Operational Hours: Monday to Friday 8:00AM – 8:00PM (Rotational roster). Daylight savings will affect these hours

• Training: Up to 3 weeks of comprehensive paid training, get RG146 trained!

• Pay rate: $27.17 + 11.5% super, penalty rates & up to $120 monthly incentives

• Location: Full-time onsite at our Robina delivery centre next to Robina Town Centre, Hybrid and Work from Home opportunities exist.

• Work from Home: 6-month term, with potential to extend. Minimum internet speed required to work from home, 30mb download & 15mb upload

• $400 incentive upon successfully completing three months of employment after finishing training

Key Responsibilities:

• First point of contact for customer service and account management

• Ability to understand individual customer needs and deliver a personalised experience

• Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails

• Work across systems and knowledge base to successfully address customer enquiries

• Maintain strict confidentiality while dealing with personal and sensitive information

Who are you?

You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!

• Able to demonstrate empathy and understanding of customer emotions and situations.

• Tech-savvy and confident using multiple programs & systems

• Passionate about customer service and an excellent communicator

• Eager to meet targets and KPI’s.

• Inquisitive and enjoy problem-solving 

• Ability to adapt in a fast paced work environment

What's in it for you?

• Permanent employment with career progression

• Exclusive perks and partnership discounts with well-known brands

• Supportive team environment

• Free Parking & Vibrant office in central Robina

• Reward and recognition initiatives

• Free Employee Assistance Program (EAP) for you and your family

• An exciting role in an award-winning workplace

APPLY NOW! and embark on a rewarding career journey with us at Concentrix! 

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.