Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Description
Join us in scaling the infrastructure behind our flagship multilingual platform, iX Wisdom Translate, as we expand our Speech-to-Speech Translation capabilities.
We are seeking a Senior DevOps Engineer with deep expertise in real-time infrastructure, media transport (UDP/RTP), and low-latency streaming systems.
In this role, you will architect the high-performance backbone for AI-driven voice orchestration, ensuring seamless integration with global telephony and CCaaS platforms.
You will design, automate, and maintain mission-critical, multi-region environments in Azure, utilizing Terraform, Kubernetes, and GitHub Actions. Your focus will be on optimizing network layers for minimal jitter/packet loss and implementing advanced observability for high-concurrency, real-time workloads.
Key Responsibilities:
- Real-Time Infrastructure Orchestration: Design and scale high-performance Azure environments using IaaC and Kubernetes to support low-latency voice and AI workloads.
- Network & Media Optimization: Fine-tune networking layers and transport protocols (UDP/RTP) to ensure high-fidelity audio streaming with minimal jitter and packet loss.
- Observability & Reliability Engineering: Implement advanced telemetry for real-time traffic and manage multi-region failover to maintain high availability for global CCaaS integrations.
- Automated Delivery Systems: Architect robust CI/CD pipelines for the continuous deployment and testing of complex streaming components across globally distributed environments.
Qualifications & Skills:
Required:
- Experience: 7–10 years in DevOps or Cloud Engineering, specifically supporting real-time, low-latency, or telco-grade production environments.
- Networking Mastery: Deep expertise in UDP, RTP, and WebRTC protocols, including network performance tuning.
- Azure & Kubernetes: Proven track record in managing Azure native services (AKS, App Gateway) and advanced Kubernetes orchestration.
- Automation & IaaC: Advanced proficiency in Terraform for multi-region infrastructure and building complex CI/CD pipelines via GitHub Actions or Azure DevOps.
- Observability: Hands-on experience implementing full-stack monitoring for real-time traffic (e.g. Application Insights).
Nice to Have:
- Experience with media servers and AI inference pipelines (OpenAI Realtime).
- Familiarity with telephony APIs or CCaaS integrations (e.g. Genesys Cloud CX, Amazon Connect, or Twilio).
- Scripting proficiency in Python for custom automation and performance testing tools.
- Knowledge of secure transport mechanisms such as SRTP, mTLS.
Why Join Us?
- Pioneer Real-Time AI: Architect the infrastructure for a next-generation Speech-to-Speech translation platform, integrating cutting-edge AI orchestration with global telephony.
- High-Impact Technical Challenges: Solve unique engineering problems at the intersection of low-latency media streaming (UDP/RTP) and large-scale cloud-native systems.
- Greenfield Infrastructure Ownership: Shape the foundation of our global platform using a modern stack (Azure, Terraform, AKS) with a focus on automation and high availability.
