Sr. Specialist Customer Acquisition

Summary

The Sr. Specialist, Customer Acquisition will be responsible for developing new business opportunities within a defined list of accounts that are not currently HP customers, while also managing inbound marketing leads. The team will serve as the primary point of contact to identify customer needs, build relationships, and collaborate with HP partners to bring deals to a successful close. This role requires high energy, resilience, and a proactive sales mindset. Representatives will manage the sales process from lead identification through qualification, need assessment, solution alignment, and deal handoff to HP partners, supporting the partner with pricing, product specifications, and coordination along the way. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

Description

A NEW CAREER POWERED BY YOU

 

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a/an Sr. Specialist Customer Acquisition position at Concentrix is just the right place for you!

 

As a/an Sr. Specialist Customer Acquisition, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

 

CAREER GROWTH AND PERSONAL DEVELOPMENT

 

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

 

WHAT YOU WILL DO IN THIS ROLE 

 

As a/ Sr. Specialist Customer Acquisition, you will:

• Lead Generation & Prospecting
• Proactively call into assigned account lists (non-HP customers) to identify sales opportunities.
• Follow up on inbound marketing-generated leads promptly to maximize conversion.
• Maintain a consistent level of outbound call activity, email outreach, and digital prospecting.
• Customer Engagement & Qualification
• Conduct discovery conversations to uncover customer needs and challenges
• Position HP technology solutions effectively by aligning features/benefits to customer needs.
• Qualify opportunities and determine when to bring in HP partners to advance the sales cycle.
• Pipeline Management
• Manage multiple workflows simultaneously, outbound prospecting, inbound follow-ups, and active opportunities.
• Update CRM with accurate records of all interactions, pipeline stages, and progress.
• Track activity metrics and meet/exceed monthly, quarterly, and annual sales goals.
• Collaboration & Deal Support
• Partner with HP channel partners to ensure smooth opportunity handoff.
• Support partners by assisting with quotes, pricing requests, product specs, and documentation.
• Work closely with marketing, product, and sales leadership teams to optimize the lead-to-close process.
• Continuous Learning & Improvement
• Stay current on HP product offerings, industry trends, and competitor positioning.
• Actively participate in team meetings, training sessions, and coaching.
• Provide feedback to leadership on market insights and process improvements.
• Deliver expert customer experiences…with a smile.
   
   

YOUR QUALIFICATIONS

 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist Customer Acquisition role include:

• 2–4 years of inside sales, account management, or business development in a B2B environment.
• Prior experience in IT, hardware/software, or technology sales strongly preferred.
• Previous work with marketing leads and account-based sales approaches.
• Background in managing channel/partner sales motions.
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

 

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $18.41- $23.03 /hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

 

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is January 26, 2025.

Physical and Mental Requirements
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

 

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click here.