As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g.

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon

The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to

As a Customer Service Advisor, you will provide customer service support and resolution of routine problems regarding our client's product

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to

You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. Review

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to

-Policy onboarding, constantly improving turnaround times-Product configuration & endorsement processing-Support key client transactions and manage related queries & complaints-Centrally manage

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIESSupport in the management and the delivery of the functional and operational plans for all aspects

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 15+ contact center advisors, ensuring that

Key responsibilities of the position:·          Real-time Monitoring of all service channels to ensure service delivery within