Summary
• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.
Description
• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.
Internal Career Path Policies
- The game-changers must have the approval of his or her immediate supervisor to apply for the call.
- Required tenure: 6 months.
- Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
- Must not have active disciplinary actions.
- The game-changer may participate in only one process at a time.
- Comply with the learning paths of the Corporate University.
- Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
- If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
- The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
- Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
