Sr. Technical Representative, Global Service Desk (TCF) - Unilingual

Description

• Assist all our users with any logged IT-related incident when called upon.
• Diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
• Accurately record, timely update, and document tickets with relevant and detailed information.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
• Assist with the resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
• Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
• Consistently support and demonstrate the company's mission and values.
• Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
• Execute resolutions to problems and follow standard practices.
• Combine technical expertise with customer service to work towards a resolution.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Maintain a high level of customer satisfaction and quality support to end-users.

Qualifications:

• Min 1 - 3 years of experience in similar roles
• Associate's degree or equivalent from a 3-year college or technical school or equivalent experience and/or training.
• Certification or courses or Degrees in computer Knowledge like BCA/MCA/B.tech or Diploma courses in Computer Science or likewise.