Concentrix Culture

What is the company’s vision?

Our vision is our North Star. Our vision is to be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.

What are the company’s culture beliefs?

We achieve our vision by living our culture every day. Our culture beliefs are more than what you can see on our website or in our hallways. These are words that our people live by, and they guide our decisions daily. Our culture is… simply a shared way of doing something with passion.

Our culture
We are not here for the status quo!
We are changing the game in the pursuit of excellence.
We are fighting for better brand experiences.
Championing our people.
Acting with integrity. Collaborating constructively.
Always with examplary character!
We win only when our clients win.
We are One Team, One Company.

What is the company’s promise? How is the promise lived out on a daily basis?

To challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond WOW.

Five simple ideas guide us every day:

Doing right DNA
Game-changing mindset
Technology for good
The power of one
Global presence, local relevance

To learn more, visit https://www.concentrix.com/our-promise/

What is it like working at Concentrix?

Our goal for our people is for them to feel valued and recognized. Together, we strive to create a positive environment. On a regular day as a game-changer, you might grab a coffee with a colleague, solve a client’s biggest challenge, learn a new skill through the company’s training opportunities, or celebrate your team’s wins.

How does Concentrix support employees’ well-being?

How do you feel? It’s a simple question. But it’s not always a simple answer. We get it and we’ve got you covered. It’s everything from mental health-trained team members to confidential programs and apps that help you manage your wellbeing. Sometimes happiness takes work. And we want you to have every ounce of support you need to feel good inside and out. 

What is Concentrix’s approach to feedback and transparency?

Concentrix values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.

What are you looking for in a potential candidate?

We are not looking for perfect people; we just aim to be the right team for you. We are a global community of game-changers from diverse backgrounds, so every one of us brings a unique value from students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.

Will I be working in a contact center?

At Concentrix, whether you’re a Customer Service Representative, Team Leader, Operations Manager, or CEO, you will work in our modern customer experience center facilities or from home alongside game-changers who are just as passionate about total experience as you.

What should I expect of my work in a customer experience center?

Working at a customer experience center is both a rewarding and challenging experience. From Customer Service Representatives to Project Managers and Support Functions, a job in a site location requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire can help you forge a career path in General Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.

What is Think Human Foundation?

The Think Human Foundation is an endowment fund created in 2019. It supports non-profits where Concentrix operates to empower communities. For more information on our initiatives, please visit our Think Human Foundation website.

What does ESG stand for?

At Concentrix, Environmental, Social, and Governance (ESG) refers to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our ESG page.

What is impact sourcing?

Impact sourcing is the practice by which companies hire and provide career development opportunities to individuals from marginalized communities. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Concentrix is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.

Concentrix Benefits

Does Concentrix offer work-from-home jobs?

At this time, we do not offer jobs where you can work from home. For all of our job openings, you will be expected in the office.

What benefits does Concentrix offer?

When you join Concentrix, you get a lot of great perks. Think of a refer-a-friend bonus, free health insurance, job guarantee, vacation pay and personal attention for you, so you can continue to grow. We want you to feel good at work and realize your full potential. With us, you always come first! Find out more on our benefits page.

Does Concentrix have an employee referral program?

Within Concentrix there is our Member Gets Member (MGM) program. Through MGM you can nominate friends, family or acquaintances. Would you like to know more about this? Ask your questions via the recruiter.

Is it possible to work on weekends?

Yes, it is possible to work on weekends. This will depend on your team and the project that you are working on.

Application and recruitment process

Do I need a degree to work as a Customer Advisor?

To get started as a customer service representative, we require a number of skills and abilities that you must possess. The minimum level of education is a completed secondary education or equivalent and it is important that you have a good command of Dutch and English, both spoken and written. For positions other than customer service representative, there are other requirements that the recruitment team will be happy to explain further.

Does Concentrix hire for roles other than Customer Support?

At Concentrix, we provide a wide range of career opportunities for professionals of all experience levels. Please select the category when searching for a job to apply for the department that you’re interested in.

What are you looking for in a candidate?

We’re looking for game-changers who bring energy, passion, and a unique set of skills and talent. Your enthusiasm, work ethic, and values are the important part. The experience will come along the way.

Will I get feedback on my application?

The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

How will Concentrix get in touch with me?

We will first establish contact by sending an email. Then we will be happy to make further arrangements with you that we will discuss further by phone or Whatsapp.

Can I update my application or change the details after submission?

To make changes to your application after submitting it, please contact our recruitment team in the country where you have applied.

Can I apply for more than one job?

You are always welcome to apply for multiple positions, but please make sure to do so for each role individually.

What information should my CV contain?

Your CV should have an overview of your educational background, work experience, your personal skills and what languages you speak. In addition, do not forget to include your date of birth, cell phone number and your address.

Does Concentrix accept speculative applications?

Yes. If you would like to work for Concentrix but have not yet found a job that meets your needs and expectations, please fill out a speculative application.

How can I prepare for my online tests?

You can practice a few things prior to the test. Train yourself well on your computer and typing skills and take time to review basic grammar, spelling rules and your vocabulary. You can do this!

What should I expect during an online test?

During the test, you will be presented with different situations you will face as a customer service representative and we will explicitly test your empathy skills. In addition, there will be a spelling, grammar and vocabulary section, some English questions and your computer and typing skills will be tested.

What should I do if I have a technical problem with my application?

For any technical issues, please contact our recruitment team immediately in the country where you have applied.

Can I apply again at Concentrix if I am rejected?

If you are rejected for a vacancy, you may reapply for another vacancy after three months. We will of course look at the reason for rejection, but will be happy to think with you about a suitable position.

How does Concentrix handle my personal data?

Handling personal data is a priority at Concentrix. We comply with all legally required deletion periods, and your personal data will only be used to process your application. Upon request, our recruitment team can erase your data before the deletion period ends.

How can I send my feedback on the application and recruitment process?

Do you have a complaint or want to give feedback about your application or the recruitment process? Please send this to the recruitment team at recruitment@sr.webhelp.com. We will respond to your message as soon as possible.

Training and career development

How can I grow my career at Concentrix?

We want you to succeed and grow in your career. At Concentrix, you have the opportunity to build on your existing skills and learn new ones. Keep an eye out for projects that interest you, and share your passion with your team. Often, there will be room to explore, even if the opportunity is outside of your comfort zone.

What are the advantages of working at Concentrix for my career?

Our job opportunities are open to people from all walks of life — we are looking for people that share our values. If this is your first job or you are not sure about your career path, Concentrix offers the right environment and resources to experiment and grow.

Does Concentrix offer training and career development courses?

Yes, we are focused on developing our people’s skills through training and career development courses that are relevant to the current market demands.

How do Concentrix’s leaders guide the employees to success?

By providing both professional and interpersonal support, our leaders build a relationship of trust. And they empower our people by offering transparent feedback.

Does Concentrix organize team-building activities?

Yes. At Concentrix, you’re building more than just a career – you’re building lifelong friendships. And, what better way to connect with your colleagues than a good team-building activity?

Other

What does Certificate of Good Conduct mean?

A certificate of good conduct is a statement proving that your (judicial) past does not constitute an objection to performing a job at Concentrix. When assessing this application, the Secretariat of Free Movement of Persons looks at whether you have any criminal offenses on your record that pose a risk to the job for which you are applying for a certificate.

How can I request a VOG?

Applying for a VOG is done through the District Office where you are registered. You will receive a slip as proof of application. You must submit this slip to Recruitment before the start date. Submit your receipt at the same time. You will receive the official document within 4 to 6 weeks. Then submit it to your Team Lead within 60 days of your official start date. The amount you paid will then be refunded to you.

Can I switch between projects?

It is definitely possible to switch, but only after a certain period of time due to conditions. For example, your KPIs need to be in good order before we can see if you can switch projects. Please also discuss this with your team manager if you are interested in this.

Can I return to Concentrix if I previously worked here?

Welcome back! If you worked at Concentrix before and would like to reapply, we are happy to look at the possibilities with you.

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