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We are GROWING and have a number of exciting opportunities available to join our team.
Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.
About Concentrix
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
About the Role
As a Customer Service Officer, you will be the frontline representative for a government department. Your key responsibilities include:
Handling both general and complex inquiries with professionalism and efficiency.
Leveraging your exceptional communication and problem-solving skills to meet customer needs.
Demonstrating a high level of customer service while troubleshooting or resolving inquiries.
Key Role Details:
Hourly Rate: $28.74 + Super
Monthly Incentives: Up to $480 (Up to $5,760 per year on a pro-rata basis!)
Full-Time: Monday to Friday, with a minimum of 38 hour
Also Available Part-Time: 4-day work week with a minimum of 30 hours
Start Dates: October & November 2025
Limited roles available, apply today
Paid Training: Comprehensive full-time training provided
Schedule: Monday to Friday rotating roster of 7 AM - 6 PM. No weekends or late nights!
Location: Centrally located in the heart of Brisbane, 100 metres from Central Station
Who Are You?
You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include:
Must be an Australian Citizen and at least 18 years of age.
Strong customer service skills
Eager to work towards goals and targets.
Confident in using computers and various systems.
Excellent verbal and written communication skills.
What’s In It for You?
Career growth: Join a globally recognised company that promotes from within.
Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life.
Engaging and comprehensive paid training to set you up for success.
Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee.
If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, apply now!
Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment.
Eligibility to work: Only applicants who are legally authorised to work in the relevant country will be considered for this position.