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Experience the power of a game-changing career
Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Sales Chat Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Sales Chat Advisor on our team, you will:
- Engage with customers in real-time via live chat, messaging platforms, and email to understand their needs and recommend suitable products.
- Convert inbound and outbound chat conversations into qualified leads and closed sales.
- Identify upselling and cross-selling opportunities based on customer profiles and needs.
- Achieve and exceed sales targets (e.g., revenue, conversion rates, average order value).
- Manage CRM records diligently by logging customer interactions, outcomes, and pipeline stages.
- Collaborate with sales and marketing teams to support campaigns and product promotions.
- Handle multiple customer interactions simultaneously while maintaining professionalism and efficiency.
- Provide feedback from the frontline to improve chat scripts, content, and processes.
Your Qualifications
We embrace game-changers from diverse backgrounds who are curious, adaptable, and committed to delivering WOW customer experiences.
Concentrix is a great match if you have:
- A proficient or bilingual level of English
- 1–3 years of experience in inside sales, chat support, or digital customer service (preferably in IT or consumer electronics)
- Proficiency in CRM tools (Microsoft Dynamics preferred).
- Experience with live chat platforms
- Strong digital literacy – comfortable navigating e-commerce platforms and internal sales tools
- Excellent written communication and typing skills (fast, accurate, and professional tone)
- Strong sales acumen and the ability to influence buying decisions
- High emotional intelligence and empathy for customers
- Self-driven, goal-oriented, and resilient in a fast-paced environment
- Team player with the ability to work independently
What’s in it for you
- Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00
- Salary 18.900 euros gross/year + up to 3.000 euros gross/year in bonus
- Great location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, language classes and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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