M365/Copilot/Sharepoint Customer Engineer - Bilingual

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

We are looking for Customer Engineers to provide technical leadership to Premier customers across the globe. In this role, you will help ensure customer IT environments remain optimized, secure, and operationally healthy through proactive, consultative engagement.

Customer Engineers play a key role in preventing issues before they occur by offering expert guidance on best practices, conducting risk assessments, supporting complex migrations, and delivering dedicated support services both remotely and onsite.

Our mission is to empower enterprise customers by increasing system availability, resolving critical issues, and improving the overall health and reliability of their environments.

You will collaborate closely with experienced technical teams, helping them build the skills required to manage and maintain their solutions in alignment with Microsoft’s best practices. In critical situations, you’ll be the go-to expert, delivering rapid, hands-on support to quickly restore services and reduce business impact.

This role offers the opportunity to work with cutting-edge technology, solve meaningful challenges, and make a real impact in high-scale enterprise environments.

Key Responsibilities:

M365 and SharePoint Administration:

• Administer and govern SharePoint Online environments.

• Implement and manage M365 Copilot and OneDrive for Business.

• Develop and maintain SharePoint sites and related applications.

Technical Expertise:

• Handle important customer issues and work effectively in challenging situations.

• Utilize technical skills for troubleshooting Office applications, particularly Outlook.

• Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.

Office Product Management:

• Manage licensing and activation for perpetual and subscription versions.

• Maintain software within fixed and modern lifecycle policies.

• Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.

Migration and Upgrades:

• Lead migration projects from on-premises to cloud-based solutions.

• Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps.

• Facilitate changes from MSI-based to C2R-based installations.

Qualifications:

• Minimum of 10+ years of total experience in IT.

• 5+ years of experience with Office 2016/M365 Apps.

• Proficiency in M365 Apps Admin Center capabilities.

• Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook).

• Basic knowledge of local and cloud group policies.

• Experience with environment-specific scenarios involving third-party applications and add-ins.

Preferred Skills:

• Strong problem-solving and analytical skills.

• Excellent communication and customer service abilities.

• Ability to work independently and within a team environment.

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