Ops Director

Summary

The Service Delivery Director Serves As Liaison With External Clients, Internal Operations, And Support Teams To Direct Actions And Performance, In Alignment With Contractual Obligations. This Role Acts As Primary Point Of Contact For Both External And Internal Partners.

Description

Essential Functions/Core Responsibilities

• Leads Service Delivery Strategy To Ensure Key Metrics Attainment, Driving 
Revenue And Profitability, Acting As A Strategic Advisor To Solution For 
Immediate Client Needs
• Manages Communication And Overall Relationship With Client And Internal 
Partners; Ensuring Detailed Planning, Budgeting, And Monitoring Team Operating 
Objectives                    
• Responsible For Driving Cross-Functional Integration And Collaboration To 
Support Consistency, Best Practice Sharing, And Identifying Areas For 
Improvement Within Program(S)                                             
• Develops And Directs Client Operational Strategy Ensuring Adherence To 
Contractual Requirements And Program Performance                    
• Directs And Manages All Components Of Capacity Planning Inclusive Of 
Resource Groups                
• Owns Success Of The Financial Performance Of Client 
Programs                                 
• Directs And Oversees Client Invoicing To Ensure 
Accuracy