Team Leader, Onsite

A NEW CAREER POWERED BY YOU 

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Team Leader position at Concentrix is just the right place for you! 

As a Team Leader, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “gamechangers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE   

As a Team Leader you will:  

· Supports CS agents’ development by carrying out training and quality actions 

· Applies the appropriate development tools for individuals, groups and situations 

· Following up mandatory training of your team 

· Identifies individual and team needs and initiate training and development accordingly 

· Advises Team Manager on the progress of individual agents’ development journeys 

· Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements 

· Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly 

· Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment 

· Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations 

· Is an expert in all relevant CS agent procedures 

· Proactively monitors possible business risks and acts on them 

· Uses recommended company policies and standard working procedures and ensures that others do too 

· Monitor and evaluate customer contacts, give the employees feedback to improve the customer offer 

· Gives feedback on pain points in the customer journey to relevant stakeholders 

· Reaching a set goal for Quality Assurance evaluation 

· Executing Quality Assurance feedback talks with Agents 

· Communicate expectations to employees and provide timely updates 

· Provide subject matter expertise in handling escalated customer calls as needed 

· Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities 

· Stay current on internal work processes, policies and procedures. Attend required manager development training 

· Promote the Concentrix values through both behavior and attitude, including being an advocate for team members 
 
 

YOUR QUALIFICATIONS 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Team Leader role include: 

· Associate's degree in related field with two to four years of relevant experience preferred 

· Highly motivated individual with skills to develop and coach team members to achieve performance expectations 

· Work well under pressure and follow through on items to completion 

· Strong communication skills, both written and verbal 

· Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable 

· Ability to mentor, coach and provide direction to a team of employees 

· Willingness to work a flexible schedule 

· Must reside in the United States and have a valid U.S. address for residence 

WHAT’S IN IT FOR YOU 
 
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our gamechangers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: 

• The base salary range for this position is $45,000.00-$47,000.00 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.  

• DailyPay enrollment option to access pay "early," when you want it 

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 

• Health and wellness programs with trained partners to help promote a healthy you 

• Mentorship programs that support your rewarding career journey  

• A modern, state-of-the-art office setting with advanced technologies and a great team 

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support 

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more 

• A range of other perks and benefits  

REIMAGINE THE BEST VERSION OF YOU!   
 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 gamechangers around the globe call Concentrix their “employer of choice.” 

The deadline for applying for this position is February 11, 2026.