Job Title:
Sr Analyst, Planning & Scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Roles & Responsibilities –
The person will be the Point of Contact for Scheduling and Planning for the business.
Experience in contact center Scheduling and capacity planning.
Identify the contact volume trend and forecast based on business inputs for the enterprise.
Collection and analysis of historical center performance statistics for the enterprise.
Manage Adhoc requests related to HC planning, movement and scheduling.
Expertise and exposure in resource planning.
Recognizes and recommends operational and support improvements for the enterprise.
Initiates and manages all planning activity.
Experience in multi-channel / geo planning for corporations.
Prepare and share reports related to business performance.
Skills –
Knowledge of Contact Centre methodologies and operational principles
Advanced knowledge of Google Suit, particularly Google spreadsheet.
Excellent communication skills
Analytical – Able to analyze data and draw insights
High level of accuracy and attention to detail
Experience:
Contact Centre Workflow Management experience
Exposure to the WFM software for forecasting and planning abilities.
Ability to simplify complex operations into repeatable processes
Comfortable in fast paced environment
Ability to make decision in time sensitive ambiguous situation.
Educational Qualification: Graduation
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors
Language Requirements:
Time Type:
Full time
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