Summary
The Fraud Analyst within the VR (Virtual Reality) support group plays a key role in building a trusted, abuse-resilient environment for our VR developers. This position is responsible for detecting and mitigating large-scale abuse networks that target the developer ecosystem. Investigating and uncovering abuse vectors such as fraud, collusion, fake accounts, and engagement manipulation. The ideal candidate is passionate about safeguarding online communities and ecosystems, thrives in fast-paced environments and enjoys solving complex problems related to abuse and integrity. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Description
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Fraud Analyst position at Concentrix is just the right place for you!
As a Fraud Analyst, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Fraud Analyst, you will:
- Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence.
- Execute complex investigations to understand how abuse is occurring and implement enforcement strategies to detect and mitigate harm.
- Analyze and interpret large datasets to advance investigations, quantify trends or support findings. Execute complex investigations, analyze and interpret large datasets
- Identify opportunities to automate investigative processes.
- Scale investigation capabilities by building and improving operational workflows and actions to auto-resolve false positives and provide context, scaling investigation capabilities.
- Implement effective strategies to prevent and disrupt abuse at scale.
- Synthesize investigative findings and articulate complex and technical information for diverse internal audiences.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.
- Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly
- Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Fraud Analyst role include:
- Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively
- Meticulous attention to detail and a high level of accuracy.
- Ability to multitask and work independently in an unstructured environment
- Possess problem-solving skills and a proactive approach to identifying financial fraud and abuse in large data sets
- Personal or professional experience with video gaming and social media platforms preferred
- Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred
- BA/BS degree preferred
- Must reside in the United States and have a valid U.S. address for residence
ADDITIONAL REQUIREMENTS
- 18 Years of age or older with a completed High School Diploma or GED required
- 1- 2 years of financial or payment fraud/investigations experience required
- Additional experience in data analysis and technical support preferred
- Experience with Zendesk or Salesforce required
- Knowledge of SQL strongly preferred
- Willing to work onsite in Austin (in office only)
- Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required
- The employment location for this position is 300 W 6th St, Austin, TX 78701
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
