Scrum Master - Bilingual

Summary

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Description

We are seeking an experienced Scrum Master with a strong agile background. This role will be responsible for managing projects of varying complexity that drive value across several lines of business.

Successful candidates will establish themselves as servant leaders capable of effectively partnering with Business Analysts, technical leads. They will facilitate agile delivery, improve team health and flow, and act as a power user of Jira (including automations, Plans, and Confluence integrations) to provide transparency into work and outcomes. Direct business stakeholder engagement is typically routed through a business‑side Scrum Master (where one exists) or via the Program or Software Manager, with whom this role will closely partner.

Responsibilities

Analyze and understand business strategy for your teams, primarily via Business Analysts, Program/Software Managers ( and business‑side Scrum Masters) so you can connect day‑to‑day work to the “big picture.”

Facilitate sprint and release planning, ensuring the team has a clear plan, achievable commitments, and visibility into dependencies.

Act as a Jira power user, using:

• Boards and workflows to reflect how the team actually works.

• Dashboards and reports to track progress and surface risks.

• Jira Automations to reduce manual work and improve consistency.

• Jira Plans (Advanced Roadmaps) to provide multi‑team or multi‑release visibility where needed.

• Jira–Confluence integrations (e.g., embedded issue views, automatic status rolls‑up) to keep documentation and status in sync.

Help the team navigate ambiguity when transitioning from discovery/assessment into delivery, ensuring work is sized and ready.

Demonstrate self‑awareness and accountability while also holding the team accountable to agreed ways of working and delivery commitments.

Engage broadly and deeply across the organization to quickly connect information and facilitate positive project outcomes.

Partner with Business Analysts to understand their needs and use that knowledge to drive effective prioritization of scope and backlogs.

Establish “ways of working” within the agile delivery team and facilitate team health checks regularly.

Coordinate warranty/ hypercare activities and transfer of backlogs with the operational team.

Manage relationships with 3rd party vendors, including RFQs, contract negotiations, invoice payment and tracking.

Demonstrate the ability to learn through curiosity and flexible thinking as new challenges arise.

Facilitate sprint and project retrospectives, integrating feedback into the team’s ways of working and delivery commitments.

Share feedback from stakeholders with the team, helping them to understand the positive impact of their collective contributions.

Ensure candid communication about potential risks, collaborating with the delivery team to identify options and advising stakeholders of mitigation tactics.

Escalate and take action to resolve major impediments to project execution.

Guide the delivery team through change adoption, based on newly identified business needs and portfolio demand.

Qualifications

Bachelor’s Degree required

3+ years of experience working with agile software delivery teams, including:

Experience as a Scrum Master, Agile Project Manager, or similar role for custom software development.

Proven track record of helping teams deliver iteratively and improve over time.

Experience leading delivery using Scrum and/or Kanban, with a focus on continuous improvement of flow and team health.

Advanced, hands‑on experience with Jira, including:

Creating and managing boards, backlogs, and workflows.

Building and maintaining filters and dashboards for teams and leadership.

Configuring and maintaining Jira Automations to reduce manual work and enforce processes.

Using Jira Plans (Advanced Roadmaps) or similar planning tools to provide multi‑team or multi‑release visibility.

Leveraging Jira–Confluence integrations (e.g., embedded issues, automatic status on Confluence pages) to keep documentation and tracking aligned.

Proficient in Microsoft 365 products (Word, Excel, PowerPoint, Teams; Visio a plus).

Experience working with or coordinating 3rd party vendors involved in software delivery.

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