Job Title:
Sales Trainer
Job Description
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.
We are looking for a Mandarin & English speaking Sales Trainer (On-site) to join one of our exciting, expansion projects.
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
As a Sales Trainer in our team, you will:
- Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
- Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Oversee and validate the delivery and quality of provided training
- Track the effectiveness of training interventions through multiple assessment tools
- Work with all team members to improve sales systems to achieve a positive customer experience
- Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
- Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
- Help create a culture of learning where individuals manage their own development, competence, and performance
We’ll be a great match if you have:
- 3+ years of experience working in a customer service, training or sales capacity
- Expertise in training within your peer group
- Experience in high-volume calling
- Experience working with Salesforce.com or similar CRM
- Technical skills in MS Office
- Experience prioritizing concurrent projects and demonstrating project management skills
- Experience demonstrating multiple strategies, platforms, and skills to varied audience
- Willingness to work from home
Location:
CHN Suzhou - Unit 2605B，26th Floor，West Tower，China Overseas Fortune Center
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
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