Job Title:

QUALITY CONTROLLER & TRAINER

Job Description

We are looking for a motivated candidate to join our team as Quality Controller & Trainer.

In this role, you will play a pivotal part in maintaining and enhancing the quality of our services, as well as training and developing our team members.

Key Responsibilities

Quality Assurance:

• Conduct monthly quality monitoring checks for team members in the Expedia account (Swedish and Danish markets)

• Provide thorough and objective feedback based on quality monitoring and identify performance trends

• Generate timely and regular reports for the Team Manager and client, highlighting monitored results, trends, and areas for improvement/training

• Collaborate with the Team Manager and client to continuously improve the QA process

Training and Coaching:

• Deliver comprehensive new hire training programs as needed

• Guide new hires throughout the entire training process to ensure a smooth onboarding experience

• Conduct coaching, up-training, and refresher training sessions for existing employees to address QA gaps, updates, and product news

Additional Responsibilities:

• Handle customer service tasks (inbound calls, emails, etc.) as required (minimum 10% of working time)

• Complete ad-hoc tasks assigned by the Team Manager

• Represent the company and client professionally at relevant functions, adhering to established standards and agreements

Qualifications and Skills:

• Proven experience in quality assurance and training roles

• Strong understanding of quality control methodologies and best practices

• Excellent communication and interpersonal skills

• Ability to provide constructive feedback and coaching

• Strong organizational and time management skills

• Proficiency in relevant software tools (e.g., CRM systems, quality assurance tools)

• Fluency in Swedish and Danish (both written and spoken)

• A positive attitude and a team-oriented approach

What We Offer:

• Competitive salary of €1,900 gross per month

• Opportunities for professional development and career growth

• A dynamic and supportive work environment

• The chance to work with a global client and diverse team

If you are passionate about quality, training, and customer service, and you meet the qualifications, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and skills.

Location:

EST Tallinn Maakri 19/1, 10145 Tallinn

Language Requirements:

Danish (Required), Swedish (Required)

Time Type:

Full time

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