Sr. Sales Quality Evaluator (f/m/d) Social Media - Czech

Job Title:

Sr. Sales Quality Evaluator (f/m/d) Social Media - Czech

Job Description

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

As a Sr. Sales Quality Evaluator (f/m/d) for our client of the largest social media platform, you will mentor and coach agents that will help small and medium-sized enterprises (SMB) to select and implement effective and targeted advertising programs. You participate in the project realization according to the relevant sales metrics and goals in close coordination with the Operations Sales Team. You can successfully transfer your passion for sales advice and sales quotas to the agents and are enthusiastic about communities and communication. Be unique, individual, and original – that is what matters to us.

Your Job

• You are a role model for your agents; you mentor, coach, and support them

• You are responsible for monitoring calls, emails, chats, and other support interactions on quality metrics and provide feedback coaching and mentoring as needed

• You coach agents on sales skills for the improvement of their conversion rates and communication skills

• You coordinate with operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved

• You continuously maintain knowledge of changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management 

• You have a confident appearance and very good communication, presentation, and moderation skills at eye level that are appropriate for the target group and cross-hierarchy.

Your Skills

• For internal candidates: A minimum of 6 months working at Concentrix, preferably with experience in our Sales account

• Excellent written and verbal communication skills on mother tongue level in Czech (C1/C2)

• Written and verbal communication skills in English must be at least B2 level 

• Mandatory ability to work on-site in Berlin

• Profound professional experience in a quality assurance role in a sales environment preferred

• Proven track record in coaching and mentoring sales employees and achieving key performance metrics

• Ability to analyze coaching data efficiently and implement according actions

• Above-average motivation, communication, and sales skills, paired with linear and logical troubleshooting skills 

• A self-confident, professional, customer and sales service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situations

• Quick comprehension, learning ability, and a structured approach with high attention to detail and follow-through 

• Knowledge of social media advertising or digital marketing would be required

Your Benefits

• A job with the opportunity to take on responsibility and show a high level of creativity

• Pension plan

• Shopping discount online

• Diversity and stability of working for a global leader

Advice for internal candidates:

*** If the requirements match your profile, please apply directly in Workday with your letter of motivation AND either upload your current CV OR update your career profile in Workday (both should reflect your current position at CNX). If these formal requirements are not fulfilled, you will not be considered for this vacancy. ***

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Location:

DEU Berlin - 10 East Building

Language Requirements:

Czech (Required), English (Required)

Time Type:

Full time

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