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This opportunity is a hybrid between managing tactical objectives, day-to-day, as well as formulating and driving strategic objectives to drive transformational change for our clients.
What you’ll do
Reporting to the Director of Strategy and Insights you will be instrumental in driving data driven change across the CX landscape both from an operational and strategic perspective.
Manage a team of data scientists and analytic resources both onshore and offshore - to drive CX operational improvements across the world’s largest B2B and B2C brands.
Work with customers to isolate data driven improvements across their CX landscape, from marketing, sales through to the contact centre.
Partner with internal Strategy Consulting teams to help transition our data and analytics offering from a focus on operational improvements, to a blend between operational updates and strategic transformation.
Partner with our local and global technology teams in the use and deployment of AI applications that help aid in our ability to drive data driven outcomes for our customers.
Work with our strategic partners in deploying best in class data modelling tools on behalf of our customers to improve commercial modelling outcomes and performance.
Play a key role in helping our Account Managers grow our data and analytics capability within existing and new accounts.
Play a critical role in driving meaningful change within Concentrix-Catalyst on how we evolve our data and insights offering across AI/ technology, strategy and operational considerations and organisational functions.
What we’re looking for
A self-starter, with the ability to navigate complex environments; interested in both delivering and evolving our data and analytics offering.
Deep expertise in data manipulation and analysis.
Strong communication skills.
Exceptional business and commercial acumen.
Managed teams in the past, and is familiar with both offshore and onshore team management.
Open to flexible work hours (an example 11am - 7pm )
Has spent time in management or technology consulting
Previous experience running commercial insights teams
Strong critical thinking skills
Ability to navigate an established process or framework, as well as the ability to think outside the box; the ability to switch between the two as required.
What you’ll bring
Extensive experience in Consulting, Insights, Data Science or a similar analytic role in a technology-driven environment
Demonstrated experience managing data science and analytic resources (offshore experience is a plus)
Demonstrated experience in providing data led commercial transformation and improvements within high pressure and complex environments.
Demonstrated experience in data manipulation, and excel modelling. (advanced modelling skills are advantageous)
Deep knowledge and proven capability in common data modelling techniques (e.g. uplift models, or RFM); a demonstrated ability to manage the end-to-end analytic process.
Strong internal and external stakeholder management, including engaging with and influencing C-level audiences.
Proven experience working within dynamic teams of account managers, strategists, tacticians and analytic resources.
Familiar with CX channel management and supporting digital channels. Experience in supporting Go-To-Market teams, and/or contact centre teams is a plus.
Bachelor’s degree in Business, Data Science, Economics, or related field (Postgraduate qualifications desirable but not mandatory)
Once we receive your application, our team will review it carefully. If your experience aligns with what we’re looking for, we’ll get in touch to discuss the next steps and guide you smoothly through our recruitment process.