Associate, Sales Support

You will:

Catalogue Management:

• Collaborate with the Sales and Account Operations to gather product information and updates.

• Maintain the product catalogue, ensuring accurate and comprehensive details.

• Coordinate with different departments to ensure consistent and timely updates across eCommerce platform for enterprise customers.

• Follows up on end-of-life products, searches replacements and offers alternatives to Sales, and applies strategy pricing into the offering.

Customer Support:

• Act as a key point of contact for customers regarding product offerings, e-catalogue access, and capabilities.

• Respond promptly to customer inquiries, providing accurate and helpful information.

• Address any issues related to the product catalogue, ensuring a seamless customer experience.

• Conduct training sessions to familiarize users with the portal's features and functionality.

• Provide ongoing support and assistance to users, addressing inquiries and troubleshooting issues.

Cross-Functional Collaboration:

• Work closely with Sales, various other teams including IT, to ensure smooth integration of product information across systems and platforms.

• Collaborate with stakeholders to identify opportunities for online as well as improving catalogue functionality and user experience. Quality Assurance and

Process Improvement:

• Conduct regular audits and quality checks to ensure data accuracy and integrity in the product catalogue.

• Identify and resolve any inconsistencies or errors in product information.

• Continuously evaluate catalogue management processes and collaborate with cross- functional teams to implement best practices and optimize efficiency.

You have:

• Minimum 2 years of relevant experience in a similar role.

• Skilled in managing business process and project management such as enabling eCommerce storefronts and integrating with eProcurement systems

• Strong data analytical and problem-solving skills.

• Proficiency in using Microsoft Excel, PowerPoint for presentations, dashboard tracker

•Experience in change management, facilitating smooth transitions and adoption of new processes.

•Excellent communication skills, both written and verbal, in English.

• Experience in Configuration, Pricing, and Quotation