Customer Service Representative with Czech

Job Title:

Customer Service Representative with Czech

Job Description

At Concentrix, we’re not just filling positions; we're building a vibrant community of passionate individuals ready to rock the world of Customer Service! If you thrive in a lively environment and want to be part of an amazing journey supporting a top tobacco brand, you’re in the right place.

Buckle up, because your exciting career adventure starts here – come see what we’re all about!

What You Will Do:

• Be the Hero of Customer Satisfaction: Connect with customers through email, chat, and phone, turning frowns into smiles and queries into resolutions!

• Be the Go-To Guru: Immerse yourself in our products and services, building the kind of expertise that helps you give customers the accurate info they need when they need it!

• Conduct Sleuthing Missions: Unleash your inner detective to quickly gather information and deliver swift, satisfying responses to customer inquiries.

• Create Connections: Spark warm and friendly conversations with customers, adding a bit of joy to their day and making every interaction count. Your charm and genuine care will shine through! 

• Collaborate and Celebrate: Join a lively crew where sharing ideas, having fun, and celebrating wins is part of every day. Together, we’ll make it an incredible place to work! 

What You Bring to the Table:

• Strong Communication Skills: You’re near-native in Czech and can weave a fantastic conversation in English—both spoken and written!

• Previous Experience: If you’ve had the chance to dazzle customers in a service role before, we definitely want to hear from you!

• Tech-Savvy: You can maneuver through MS Office like a pro and know your way around a CRM system.

• Detail-Oriented: Precision is your middle name! You excel at juggling tasks, whether you’re working solo or collaborating with the team.

What can you expect from us:

• Fulltime role with working shifts between 9:00 a.m. – 11:00 p.m., Monday – Sunday

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Еxperience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Czech

Time Type:

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