Description

We are looking to hire a bilingual IT Operations Engineer with proven experience supporting enterprise infrastructure, familiar with IT Ops processes and oriented to operation continuity. Experience in incident management, system monitoring, and technical troubleshooting across diverse platforms. With the ability to collaborate with multiple support teams and focused to maintain a high-level service and deliver efficient technical solutions. Committed to continuous improvement and operational excellence in fast-paced environments.

Requirements:

Knowledge Operating Systems: Windows Server, Linux (RHEL, Ubuntu), macOS
Networking: TCP/IP, DNS, DHCP, VPN, firewalls
Tools: Active Directory, PowerShell, SCCM, Azure, BigFix, SharePoint, MSOffice
Monitoring: AppNeta, Wireshark
ITSM Platforms: ServiceNow
Security: Endpoint protection, vulnerability management, access control
Bachelor's degree (mandatory)
ITIL Foundation (mandatory)
CompTIA Network+ / Security+ (optional)
Microsoft Certified: Azure Administrator Associate (optional)
Cisco CCNA (optional)
Strong analytical and problem-solving abilities
Excellent communication in both English and Spanish
Team-oriented with a proactive mindset

Responsibilities:

Resolve tasks, requests and tickets assigned to your site with the support of the technician team using the ITSM tool provided (Solv now).
Provide level II support for IT infrastructure, support other IT teams as servers, network, telephony, compliance, Service desk, etc.
Monitor endpoint performance and proactively address potential issues to minimize downtime.
Support patch management, software deployment, and system upgrades according to the restrictions set with the ITSDM or the compliance team.
Participate in on-call rotations and respond to critical incidents as needed.
Manage the technician's team for the site.

تقدم بطلبك الآن