Summary
analysis and insights
Description
Job Summary: We are seeking a highly analytical and detail-oriented Business & Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders.
Key Responsibilities:
- Collaborate with stakeholders to gather and document business requirements.
- Analyze business processes and identify opportunities for improvement.
- Translate business needs into technical specifications and data models.
- Collect, clean, and analyze large datasets to uncover trends and insights.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).
- Conduct root cause analysis and provide actionable recommendations.
- Support strategic planning, forecasting, and performance tracking.
- Ensure data integrity and compliance with data governance standards.
- Present findings and insights to both technical and non-technical audiences.
Qualifications:
- Bachelor’s degree in Business Administration, Data Science, Information Systems, or a related field.
- 3+ years of experience in business analysis, data analysis, or a similar hybrid role.
- Strong proficiency in SQL, Excel, and data visualization tools.
- Experience with statistical tools and programming languages (e.g., Python, R) is a plus.
- Excellent problem-solving, critical thinking, and communication skills.
- Ability to manage multiple projects and work cross-functionally.
equirements:
✅ Minimum of 3 years of experience in Data Analysis / Business data Analysis within a BPO (Call Center) environment
✅ Must have:
- Excel: Master level
- Power BI: Master level
- SQL: Advanced level (PostgreSQL preferred)
- Python: Entry level
Additional Details:
📍 Work Location: On-site at 6th of October and/or 5th Settlement
🕑 Working Hours: 2:00 PM – 11:00 PM (Cairo Time)
Preferred Skills:
- Experience with process mapping and business process reengineering.
- Familiarity with project management methodologies (Agile, Scrum).
- Knowledge of data warehousing and ETL processes.
