Summary
Position Summary
The Sr. Representative, Facilities is responsible for ensuring the safety, functionality, and efficiency of the workplace environment. This role encompasses hands-on maintenance, coordination with vendors and trades, security oversight, and administrative support. The position requires a proactive approach to facilities operations, preventative maintenance, and compliance with safety and security standards. The role also serves as a key liaison with the Site Director and site leadership, supporting operational goals and ensuring alignment with business priorities. (Military veterans are encouraged to apply.)
Description
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Senior Representative Facilities position at Concentrix is just the right place for you!
As a Senior Representative Facilities, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Senior Representative Facilities, you will:
- Facilities Operations (50%)
- Perform hands-on maintenance, repairs, and alterations to building infrastructure, grounds, and equipment.
- Plan and execute preventative maintenance schedules for all critical infrastructure including HVAC, emergency generators, UPS systems, fire safety systems, plumbing, and electrical systems.
- Identify and escalate equipment or systems requiring repair, replacement, or upgrade.
- Coordinate with external vendors and skilled trades for specialized repairs and inspections.
- Conduct daily walkthroughs to identify safety hazards, leaks, or operational issues.
- Assemble and install office furnishings, whiteboards, shelving, and wall fixtures.
- Paint and repair drywall, cabinets, doors, and woodwork.
- Move, repair, and replace office furniture and equipment.
- Maintain and repair plumbing fixtures including sinks, toilets, urinals, and drains.
- Spread salt and shovel snow from walkways and entrances during inclement weather.
- Support space planning and reconfigurations in collaboration with operations.
- Assist with janitorial functions as needed.
- Participate in Joint Health & Safety Committee activities.
- Develop and support energy-saving initiatives and sustainability programs.
- Respond to all critical equipment alarms during and after business hours.
- Security Operations (20%)
- Monitor and maintain security systems including CCTV, access control, magnetic locks, and card readers.
- Create, activate, and deactivate employee, visitor, and contractor badges.
- Respond to and investigate security alarms and incidents during and after business hours.
- Escort visitors and contractors within the facility.
- Conduct monthly audits of badge access and reconcile with HR active lists.
- Perform monthly inspections of fire safety equipment and maintain logs.
- Generate attendance and access reports for management.
- Assist reception with badge audits and visitor management processes.
- Ensure compliance with Concentrix Physical Security Policies and support internal/external audits (SOC I, SOC II, PCI, etc.).
- Administrative Support (30%)
- Complete weekly site checklists and security reports.
- Track and document site expenses, procure quotes, and input requisitions.
- Process invoices and monitor payment status.
- Maintain building asset and equipment inventory lists.
- Prepare basic reports using PowerPoint and Excel.
- Collect and analyze data for facilities-related metrics and audits.
- Communicate effectively via Outlook and other internal systems.
- Leadership & Collaboration
- Work closely with the Site Director and site leadership team to support operational initiatives, space planning, and employee experience.
- Provide regular updates on facilities performance, issues, and improvement opportunities.
- Collaborate with cross-functional teams including IT, HR, and Operations to ensure seamless site support.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Senior Representative Facilities role include:
- Education & Knowledge
- High School Diploma or equivalent required.
- Strong knowledge of building maintenance procedures, safety principles, and trade practices.
- Familiarity with fire safety systems, emergency power systems, and HVAC operations.
- Basic computer proficiency including data entry, record keeping, and Microsoft Office tools.
- Knowledge or experience with Building Management Systems (BMS) is a plus.
- Experience & Skills
- Minimum 5 years of experience in building maintenance or facilities operations.
- Demonstrated mechanical aptitude and ability to perform semi-skilled trade work.
- Ability to read blueprints, schematics, and construction drawings.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Valid driver’s license and access to a motor vehicle.
- Must reside in the United States and have a valid U.S. address for residence
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary range for this position is $24.00 to $26.00/HR, pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
The deadline to apply for this position is December 5, 2025
