Specialist, Renewal Sales (Mandarin/English Speaker)

Summary

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Specialist, Renewal Sales to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams.Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Description

You Will

• Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

• Work within dedicated territory for established client

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  

• Successfully promote products or services for established client  

• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value  

• Utilize data to identify ‘at risk’ and adoption opportunities

• Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and effectively handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

• Ensure high level of professionalism during all interactions with customers and prospects  

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met  

• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

• Other duties, as assigned and necessary

You Have

• Bachelor’s degree preferred  

• 3-4 years of experience working in a sales capacity preferred

• Prior success in achievement in individual and/or team sales quota/goals

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  

• Prior experience in high volume calling strongly preferred

• Demonstrated aptitude and success to learn and optimize new technology and data  

• Strong problem-solving skills

• Excellent knowledge of MS Office programs  

• Excellent communication skills (verbal, written)

• Experience working with Salesforce.com or similar CRM strongly preferred

• Demonstrated ability to manage multiple priorities effectively, with proven success 

• Proficiency in additional languages would be an advantage.