Application Support Engineer

Summary

Hands on experience in : 1.Linux 2.Oracle 3.Should be able to do manual deployment 4.Troubleshoot and rectify application issues  5.Perform RCA to identify underlying issue 6.Preference on AWS Cloud support engineer 7.Maintain documentation of issues 8.Coordinate with Testing and Development team 

Description

Investigate low severity production problems in Trade Portal application (i.e. alternative or work around is available) which involves considerable analysis.   

Recreate problem related to Trade Portal app in test environment, analysis, determination & attempted resolution. 

Testing fixes related to Trade Portal application in UAT, Standby and Production   

Support Trade Portal application installation & configuration in multiple environments from time to time (UAT/Standby/Production)   

Support Trade Portal application maintenance (preventive & adaptive) as required. 

Support the testing of any fix or version migration related to OS/ Web Sphere /Oracle in UAT/Production   

Co-ordination with DBA on issues related to Database and work on recommended solutions.   

Co-ordination with Server/Storage/Network teams for resource monitoring like CPU, memory usages etc. of the App and DB servers. Take up application fine-tuning activities.   

Provide application support for any planned activity like server movements (UAT/Prod/DR), DR Drills, etc. of Trade Portal application and other interfaced/impacted/related applications.   

Participation in discussion reg. the CR’s/SFR’s in Release Control Board meeting, OS/DB baseline reviews, etc., if required   

Add more issues/resolutions in the KB document for the DPC support team.   

Handling of any adhoc data/queries required by BTG, IT, Management, regulatory, etc. related to Trade Portal application.