Summary
Customer Experience Advisor – MUR 10,000 Welcome Bonus!
Join Concentrix and grow your career in a dynamic international environment.
We’re hiring bilingual (French & English) customer service professionals with experience in call centers or client support.
What we offer ?
• Motivating salary package + performance bonuses
• MUR 10,000 Welcome Bonus – 50% paid in month 1, 50% in month 2
• Free company transport
• Health & accident insurance
• Friendly, multicultural team & real growth opportunities
Location: Mauritius
Apply now and start strong with us!
Description
Join Concentrix and take your career to the next level in a dynamic international service environment!
Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring Customer Experience Advisors to support leading international brands across travel, tech, e-commerce and more.
We’re looking for dynamic, bilingual (French & English) professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences.
Start Strong with a Welcome Bonus!
We reward your commitment from day one:
- We offer a motivating salary package with performance-based incentives
- A Welcome Bonus of MUR 10,000, paid in two installments:
- 50% during the first month
- 50% during the second month
Your Responsibilities:
- Handle inbound and/or outbound customer interactions (calls, emails, chats)
- Understand client needs, provide accurate information, and resolve issues efficiently
- Escalate complex cases when necessary and ensure proper follow-up
- Log customer interactions accurately and follow internal procedures
- Represent the brand with professionalism, empathy, and clarity
What We’re Looking For:
- Bilingual in French and English – spoken and written
- Previous experience in a BPO or call center environment is required
- Familiarity with customer service KPIs (AHT, CSAT, FCR, etc.)
- Excellent communication and interpersonal skills
- Ability to manage pressure and multitask effectively
- Strong problem-solving attitude and customer focus
- Team spirit, adaptability, and commitment to high service standards
What We Offer:
- Motivating salary package + performance-based bonus
- Welcome Bonus equal to one month’s salary
- Company transport (pick-up and drop-off)
- Health and group accident insurance
- Friendly, multicultural work environment
- Team events, staff parties, and career growth opportunities
Ready to take your BPO career to the next level?
Apply now and join a company where your voice matters and your experience is valued.
