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Provide first level support on both network outages and network-related projects. You will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. You will report to the Network Engineering Team
Requirements
5+ years of experience in Networking (LAN/ WAN & Security)
Bachelor's Degree/Diploma in Computer Science or Engineering required; Cisco Certifications such as CCNA, CCNP, Fortinet Certifications FCNSA, FCNSP and ITIL preferred.
Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required.
Deep knowledge with proven expertise of Cisco, Fortigate, Brocade networking products, Load balancers, Firewalls, Routers, Switches, UTMs , Wifi(Cisco/Fortinet/Aruba), maintaining and troubleshooting
Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc.
Proficient configuring WAN links, VLANs and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP etc.
Solid background in network security compulsions from the desktop level to the network gateway and perimeter level6y76y
Proven experience implementing and troubleshooting WAN protocols such as BGP, OSPF, RIP etc. and security mechanisms such as IPSec/AES/3DES/SSL
Responsibilities
Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs
Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved
Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the InfoSec calendar
Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA's
Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure
Author and deliver network related documentation
Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams