As an Associate, WFM Real Time Management you will be responsible for monitoring call metrics, queues, and attendance. Manage real-time…

- Distribución de horarios de agentes: asignar y ajustar los turnos de manera precisa y oportuna para garantizar la cobertura…

Estamos em busca de um Analista Sênior WFM para integrar nossa equipe. O profissional será responsável por planejar, monitorar e…

This role involves managing trade operations for sophisticated financial products, including CFDs, Equity Swaps, and P-notes. You will play a…

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious,…

Workforce Management VPEG 2026

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious,…

Position Summary and Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by WFM towers (Forecasting, Capacity Planning,…

We are seeking a RTA to manage and monitor real-time activity in the operations team, ensuring that resources are efficiently…

This posting is for the RTA Opening in Cebu Arcenas.

2025 Workforce Management VPEG

Customer Service Representative - Automotive (On-Site)

Content Moderator (Bilingual: Japanese/English) On-Site

The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within…

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.…

The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies…

Principais Responsabilidades:· Acompanhar a operação tempo real·  Sinalizar o time de operações sobre desvios de pausas e aderência·  Gerar e…

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIESSupport in the management and the delivery of the functional and operational plans for all aspects…

The WFM Manager / Planning & Scheduling is responsible for managing a team to develop accurate and timely forecasts, capacity…

Responsibilities:Responsible for the real time monitoring to achieve contractual "speed of answers" and minimizing costs. Review employee availability through attendance…