Job Title:
Team Leader, OperationsJob Description
At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
Join us!
Responsibilities:
Responsible for building and managing a team of Account Executives and Sales Development Associates who work with prospects to adopt LinkedIn Talent Solutions.
Lead a world-class, high performing team of Account Executives and Sales Development Associates and nurture them in their development.
Index on your team’s talent to be innovative, passionate and constantly work towards building a high-performance culture.
Deepen understanding of LinkedIn Talent Solutions (Hiring Solutions only for now) roadmap and build knowledge on LinkedIn products and processes.
Proactively invest in self-learning, seek out feedback and is agile to manage change.
Be a forward thinker and have strategic vision to grow business at scale.
Demonstrate ability to use data and evidence to make timely business decisions, and effectively prioritize activities to grow business at scale.
Coach and teach the reps on team to successfully navigate the sales process and sales cycle (specific acumen in objection handling, negotiation and prospecting)
Proactively flex management style to meet employee needs and can motivate and inspire excellence from the team.
Consistently meet quarterly revenue goals and objective and KPI.
Demand excellence through demonstrating best sales practices, coaching (through effective 1:1s), performance reviews, developing and inspiring team members
Coach your team on innovative sales practices to solve customer problems and create deal strategies, especially at CxO level relationships.
Delegate assignments and decisions to empower your team.
Foster a positive and value-driven team culture that will motivate others.
Identify team challenges and lead training and education to improve rep effectiveness.
Proactively measures business and team goals and communicates effectively with clarity and conviction.
Requirements:
10+ years of sales experience.
5+ years of people leadership, team leadership, or team coaching/ mentorship experience.
Experience selling in serviced market (Norway or Portugal) ·
Sales and Sales Management experience preferably in technology, IT, SaaS and/or Human Capital / Consulting · Proven track record in both hunting and farming sales.
Expertise in scaling businesses in a high-growth market.
Ability and willingness to coach and provide guidance to team members to improve the team's sales skills.
Strong executive presence, gravitas and ability to influence at the C-level
Additional requirements:
Quality Analyst
Responsible for conducting quality assessments
Drive accuracy and accountability within team
Lead and report on quality initiatives during business reviews
Perform and document root cause analysis occurrences
Work with Trainer on identifying upskilling areas of team
Trainer
Train team on work requirements
Maintain, develop, and improve program knowledge base too
Conduct refresher trainings on key topics
Work with Quality Analyst to identify areas for team to upskill
Report on effectiveness and impact of coaching and training initiatives during business reviews
Work with LinkedIn to onboard new processes if applicable
Business Analyst
Responsible for building supplier data infrastructure based on program needs
Perform analysis on data trends to report back on business reviews
Supplier Operations Manager
Responsible for the overall relationship of the program
Work with LinkedIn and Supplier personnel to drive key initiatives
Own and present Monthly and Quarterly business reviews with Team Lead
Manage Supplier operations as it relates to this Agreement
What we offer:
Monthly transportation/internet allowance
Bonus for important life events (marriage, birth or adoption of a child, university graduation)
Additional medical plan: health and dental care (fully covered by the employer)
Life insurance
Voluntary Sport Card (Multisport)
Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
Help us G.R.O.W. Join us!
Location:
BGR Sofia - Advance Business CenterLanguage Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents