Customer Lifecycle Manager - FR

Job Title:

Customer Lifecycle Manager - FR

Job Description

As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.

• Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.

• Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.

• Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.

• Obsess Microsoft’s customers and prospects to deliver a world-class customer engagement experience.

• Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers

• Position competitive offerings and solutions in the context of customer needs and experiences

• Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies.

• Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)

• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.

• Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.

• Collect customer feedback and articulate it back to the business: “Voice of the customer.”

Requirements:

• Bachelor's degree (4 years) required.

• 3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.

• Minimum 2 years of sales account management or customer management experience required.

• Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.

• Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.

• Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.

• A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.

• Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.

• General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.

• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.

• Solid time management skills and ability to work independently or under supervision with high integrity.

• Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.

• Passion for cloud technologies and changing the world.

Language skills:

• French: Fluent (verbal and written)

• Supported market: Fluent or Native (verbal and written)

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

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