Infrastructure Technical Lead

Job Title:

Infrastructure Technical Lead

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Job Summary:

We are seeking a highly skilled and experienced Infrastructure Technical Lead to oversee and optimize our IT infrastructure. The ideal candidate will possess a strong technical background, excellent leadership skills, and the ability to drive infrastructure projects to successful completion.

The Infrastructure Technical Lead will support the activities related to managing, facilitating and timely development of the appropriate documentation (Opportunity Canvases) as part of the handoff of approved requests to the Intake teams.

This role will assess, prioritize, and drive decomposition of new Lean Business Cases by collaborating with stakeholders to understand the request, pain points and expected outcomes, and applying Infrastructure knowledge and expertise to translate portfolio needs into requirements to achieve the expected outcomes. Resource may need to leverage agility tools (e.g., Jira) and implement strategies to optimize execution efficiencies.

Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Assignment involves a degree of forward planning and anticipation of needs/issues and requires completion without day-to-day supervision.

Key Responsibilities:

Leadership:

Lead and mentor a team of infrastructure engineers.

Provide technical guidance and strategic direction for the team.

Foster a collaborative and high-performance team culture.

Infrastructure Management:

Design, implement, and maintain scalable and secure infrastructure solutions.

Monitor and optimize system performance, reliability, and scalability.

Ensure the availability, integrity, and security of network services and systems.

Project Management:

Plan and execute infrastructure projects, including upgrades, migrations, and deployments.

Collaborate with cross-functional teams to align infrastructure projects with business goals.

Manage project timelines, budgets, and resources effectively.

Technical Expertise:

Maintain expertise in current and emerging infrastructure technologies.

Troubleshoot complex infrastructure issues and implement effective solutions.

Develop and enforce infrastructure policies, procedures, and standards.

Vendor Management:

Manage relationships with third-party vendors and service providers.

Evaluate and recommend new technologies and tools to enhance infrastructure capabilities.

Ensure successful delivery of vendor services and projects.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.

7+ years of experience in IT infrastructure management, including leadership roles.

Strong knowledge of network and server technologies, cloud computing, virtualization, and security.

Proven experience with infrastructure design, implementation, and management.

Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Preferred Skills:

Experience with DevOps practices and tools.

Engineering, product, or project experience in one or more typical infrastructure spaces. Technologies span Networking, Database Administration, Mainframe, Desktop, Compute, Storage, voice, messaging, etc

Knowledge / experience with Tech Debt type efforts, IAM applications, platforms, Active Directory etc. would be a plus.

Strong understanding of ITIL processes and best practices.

#ConcentrixCatalyst

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.