Job Title:
Sr. Technical Representative, IT Operations
Job Description
Responsibilities:
- Troubleshoot connectivity issues:
- Network
- File Shares
- Software
- Support operation of Operating Systems (Windows and Mac OS).
- Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers.
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Work with other IT team members regarding new branch builds and upgrades.
- Maintain and demonstrate a general knowledge of company guidelines and procedures.
- Maintain IT records and tracking for your responsibilities.
- Use tools and methodologies to load, copy and customize operating system configurations for deployment.
- Ensure that supported customer completes the approved work request with the date and time of submission.
- Resolve third-tier technical hardware and software issues.
- Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects.
- Redirect/escalate problems to appropriate resources.
- Track hardware and software inventory.
- Explain technical issues in a clear and simple way and giving step-by-step instructions.
- Provide and accurate customer feedback and recommending new products.
- Maintain system functionality by testing computer components.
- Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
Requirements:
- Diploma or studying Computer Science or any related career.
- Availability to work from 1PM to 10PM
- B2/B2+ English Proficiency.
- At least 1 year of experience in similar positions - IT technical support.
- Knowledge in the management of Windows & Mac OS network configuration.
- Knowledge in PC Maintenance.
- Knowledge in PC Repair.
- Knowledge managing DNS and Active Directory.
What you get from us?
- Remuneration based on technical skills
- We have a performance Bonus.
- Private medical plan.
- Life and disability insurance.
- Discounts program.
Location:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time
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