CAST - Salesforce Functional QA

Job Title:

CAST - Salesforce Functional QA

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Must have: 

·       Overall 6+ years of experience in Testing

·       3+ years of strong Salesforce platform/cloud specific testing (Manual) experience 

·       Thorough understanding of business requirement gathering 

·       Breaking the application/system through valid use cases and testing

SPECIFIC RESPONSIBILITIES

·       6+ years of work experience in testing software applications

·       Needs to have a thorough knowledge on Functional Testing, Manual Testing, Deployment Testing and E2E testing

·       Write and execute test cases across the Salesforce clouds – preferably Sales Cloud, Service Cloud and Experience Cloud

·       Create Test Plans and Test cases for new and existing features with detailed approach of testing, scheduling, and test exit criteria

·       Ensure User Story Acceptance Criteria is tested to meet the highest software quality within schedule timelines

·       Must have knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects

·       Proficient in working on Integration testing, Cross browser testing, Mobile testing, Translation testing

·       Participate in defect triage meetings

·       Strong communication skills

·       Strong skills in independently driving complex projects

Good hands on in Agile process

Should be flexible and adaptable to complex situations. Maintain overlapping hours with US work hours to collaborate with client.

Education / Knowledge:

Bachelor of Science degree from a four-year college, university or equivalent.

Nice to have:

·       Administrator certified 

·       Salesforce AI knowledge or AI Associate/Specialist certified

·       Independent contributor with minimal supervision 

·       UX/CX testing knowledge 

·       API testing 

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time

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