Job Title:
CONSULTANT SENIOR
Job Description
senior consultant
Missions
- Supporting our clients in the transformation of their Client Operations :
- Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
- Definition and optimization of omnichannel customer journeys
- Selfcarization of their relational devices
- Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
- Definition of outsourcing strategy
- Optimization of operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
- Redesign / optimization of commercial acquisition systems
- Implementation of Voice of the Customer program
- Contribute to the firm's business development actions
- Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)
- Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts
Your profile
Graduate of a Bac +5 from a major business school with at ~2-3 years of experience in a management/strategy consulting firm.
Experience on customer experience topics (strategy/operations) is a plus but not required.
Experience in the retail and/or Travel industry is a plus as well as experience in CX tech projects is a “plus” (not required)
- Appetite for customer experience issues
- Analytical skills
- Work rigor and excellent written and oral communication skills
- Curiosity encouraging to understand beyond the obvious or assertions
- Business sense assuming the ability to develop storytelling and structured thinking
- Appreciate agility and risk taking
- English required
Location:
FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
Full time
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