Description
Principal Duties and Responsibilities:
- Monitor site-specific facility operations standards and processes set by Facility Manager
- Coordinate the execution of Administrative & Executive Support services and processes, which include messengerial services, mail room activities, offsite records management, transportation service requests, helpdesk monitoring and ticket response, housekeeping services, event and client visit management, food concessionaire and other administrative functions and escalate to Facility Manager, as necessary
- Gather information from internal (e.g., program representatives, information systems data, logs) and external (e.g., vendors, other Real Estate sections, landlord]) sources and report information to Facility Manager
- Monitor site-specific services (e.g, food concessionaires, ingress/egress of goods/services), monitor compliance by third party of contractual service level agreements, and communicate non-compliance or issues to Facility Manager
- Prepare and update standard reports to ensure consistent presentation and analysis of data, particularly on the incoming/outgoing business mail, messengerial routes and logs, helpdesk ticketing system, housekeeping checklist, transportation utilization (when applicable), client visits and executive support services
- Apply working knowledge of Basic Accounting Principles to clearly and accurately prepare summaries, reports, tabulations and other presentations
- Track Purchase Order (PO) assignments and resolve outstanding invoices with Accounts Payable
- Ensure site compliance with Concentrix security policies, standards and procedures by participating in audits and reviews of executed operational methods and practices
- Prepare and maintain proper records of quality documentation relative to assigned duties and responsibilities
- Any other responsibilities that may be assigned from time to time
