Planning and Reporting Specialist

Tirana, Albania
Inglés + Italiano
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We’re currently looking for a Planning and Reporting Specialist.


  • The planning & reporting officer ensures the adequacy of the resources available on the site / project and production requirements to meet the expectations of the client
  • He / she makes flow predictions according to the parameters available from the client and previous records
  • He / she adapts the need based on scenarios to define individual and group schedules, and to correct them

Main activities:

1. Planning

  • Define staffing depending on contact/flow forecasts
  • Produce a planning model depending on flow, indicators and resources
  • Ensure that the planning implementation corresponds to the needs and answers objective and collaborator requirements
  • Analyze, correct planning depending on forecasts, gaps and varring factors (absenteeism rates,…)
  • Optimize planning by working levers at disposal (mutualisation, paid leave, destaffing…)
  • Ensure the compliance with labour law, collective and Group agreements in the drafting of plannings

2. Road map/scaling

  • Collaborate with production to size their teams

3. Reporting

  • Centralize all reports to provide a single-entry point and a peripheral vision for a comprehensive analysis
  • Interface with clients on all reporting, workflow management and planning issues

4. Tools

  • Propose ideas for the continuous improvement of tools
  • Participate in the evolution of planning rules

Required competencies:

  1. Generic Competencies

  • Deliver a very rigorous and reliable work and results on which others can build over time, in a possibly complex environment. Detect the failures of the process and work collectively. Be proactive to improve.
  • Structure and adjust oral and written communication according to the audience.
  • Handle large amounts of information by separating the various components. Identify the key elements and convey appropriate solutions.
  • Sequence priorities independently according to deadlines and workload.
  • Make decisions concerning complex problems and set up action plans to achieve objectives with the manager’s support if necessary.
  • Easily adapt to change. Support and reassure interlocutors to ensure a stable activity.
  1. Specific Competencies

  • Gather all the information needed to understand customer demands or needs in order to provide an answer, with the help of superiors if necessary.
  • Know the main principles of the existing standards within the Group/ domain and apply them daily.
  • Challenge the settings of the forecast curves and adapt its planning models as needed.


  • Knowledge of English and Italian language
  • Proficient knowledge of Microsoft Office (Excel)
    • Its required at least 1-year experience as Planning Officer/Scheduler or 2 years as a Real Time Analyst
  • Knowledge of Power BI / Tableau / SQL would be a plus.

Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

TO APPLY, SEND YOUR CV TO [email protected]