Technical Support L1 with German & English

The L1 Support Agent will be the main point of contact with the customers who are using different tools and applicantions from our client - based in the IT industry and will provide troubleshooting assistance, error debugging support  and will have to make sure the technical issues encountered by the users are solved on time.

Required skills:

• Fluency in German (B2/C1) and English (B2/B1) - both in verbal and written communication
• Min. 6 months of experience working on a similar role, would be a plus
• Strong PC and internet navigation skills
• Very good cusromer service skills
• Attention to details and problem-solving skills
• Strong communication skills and client relationship management skills
• University graduate

Job responsabilities:

• Working with different operating systems from the IT industry
• Resolving known Customer issues resorting to knowledge or product user guides and available materials 
• Providing assistance with software instalation for licence users for different operating systems (Windows, MAC, Apple)
• Answer to technical questions from the customers related to a wide range of products

Company salary and benefits package:

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success
• Growth / Promotion possibilities within the company
• Attractive salary package
• Private medical healthcare
• Monthly Meal tickets
• Referral bonus
• Sport activities & goods
• Christmas & Easter Vouchers
• Hybrid way of working
• Full time position, with 40 hours per week, Monday - Friday

We are different by Design!

Now established in Romania, we are looking for people to support our continued growth across our Locations in Timisoara and Cluj-Napoca. We offer a supportive environment where people can learn and grow with us, with first class training and career pathways to take you where you want to go. Furthermore, we provide great, flexible way of learning on the job, and developing new, specialist skills to help you become a master at what you do. We believe in supporting our emerging talent, that is why the most of our managers are homegrown, and a great number of people took the next step in their career with us. Walk into any of our contact centers and you will feel the buzz and energy about the place. There is always loads going on, from fun days to smaller team events.

There is something for everyone, and we would love you to be part of it!