Job Title:
Scrum Master
Job Description
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Concentrix is looking for a Scrum Master. This is a Full-time position and you must be located in Atlanta, Georgia.
The Scrum Master is responsible for being a Coach, Facilitator and Servant Leader for their assigned Agile Scrum team(s). They will continually look for ways the team can improve and will be able to encourage growth through cultivating strong relationships and trust. The Scrum Master owns the process for the team and creates balance with the Product Owner and the Technical Product Manager. Foremost, they demonstrate servant leadership by ensuring the scrum team has the resources they need, are shielded from distractions and interruptions, and works to remove impediments along the way. The Scrum Master will be responsible for budget and sprint status reporting (burn up/burn down) when a delivery manager or project manager is not assigned to the effort.
In this role you will work directly with business stakeholders, the product managers, and the architects to ensure that architecture designs are sufficiently implemented for the emerging technology solutions and guide the Scrum team through the development lifecycle.
As a Scrum Master you'll have the responsibility to:
- Help teams self-organize and self-manage.
- Organize and facilitate daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.
- Work collaboratively with Business and IT partner teams to support development and software delivery.
- Assist the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.
- Ask difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary.
- Ensure development team is working efficiently towards Sprint goals.
- Coach the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Ensure cross functional coordination (analysts, developers, and testers) is occurring early and often.
- Recommend improvements and assists in changes to best practice.
- Identify and manage issues and jeopardies with a clear grasp of the challenges/options until resolved.
- Mitigate all risks and issues "real-time", executing resolutions on demand.
- Possess excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.
- Demonstrate awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration).
- Demonstrate ability to analyze project issues and challenges and proactively define alternatives.
- Demonstrate ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.
- Demonstrate proficiency in Budget management.
- Identify/track/resolve dependencies and resolve all the impediments for the team.
- Track feature/capability completion
- Defects management:
- Assigned to Scrum Master.
- Provide support meetings to address defect resolution.
- Release co-ordination (understand scope of the release, communication pertaining to release, ensure all the pre-requisite tasks have been closed prior to the release).
- Keep all parties on track and informed.
Work Experience Required:
- 4-7 years of Experience in Agile development including coaching on Agile methodologies.
- Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards.
- Proven leadership experience in achieving successful project outcomes
- Knowledge, Skills, and Abilities:
- Problem Solving
- Communication
- Agile
- Coaching
- Negotiation
- Familiarity with:
- Experience in Telecommunication domain
- Awareness or expertise of UI, Middleware tools, Cloud computing, GitLab, NoSQL DB's (Mongo, Redis etc.).
- Test Automation and Deployment Automation
- Current technological trends and developments in industry.
- Certified Scrum Master (CSM) (Required)
Education:
- Bachelor's degree in Computer Science or a related technical discipline (required).
Location:
USA Atlanta One Ravinia Drive, Suite 610
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
