Summary
We are seeking a detail-oriented and organized New Hire Audit Specialist to review and audit employee documentation across Latam countries. This role ensures compliance with local labor laws, company policies, and industry regulations. The specialist will work closely with PS, TA, and Compliance teams to verify the accuracy and completeness of new hire records.
Career Path Policies:
The game-changers must have the approval of his or her immediate supervisor to apply for the call.
•Required tenure: 6 months.
•Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
•Must not have active disciplinary actions.
•The game-changer may participate in only one process at a time.
•Comply with the learning paths of the Corporate University.
•Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
•If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.
•The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
•Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Description
Search data from into the information systems of the organization as required.
Answer and respond internal queries with employee’s Services protocol and service standards. May respond to emails, correspondence, web chat, telephone, etc. and make outbound calls as assigned.
Can have back office tasks assigned as per required.
Manage escalations that, due to the level of complexity, could not be resolved at the time by the Level 1 associates, or may need to be escalated to other Areas of the organization depending on the situation.
Handle routine self-audits to verify all the information.
Initiate contact or makes referrals to the appropriate resource for situations that require specific attention.
Make outbound and follow up calls/emails as needed on behalf of PS Shared Services Center.
Provide assistance to employees, managers and People Solutions Business Partners with time-sensitive requests.
Organize and participate in team coordination meetings and training sessions.
Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations.
