Sr. Service Delivery Manager

Job Title:

Sr. Service Delivery Manager

Job Description

We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account.

Key Responsibilities:

• Service Delivery – achieving all key contractual SLAs

• Day to day Client management

• Lead all client and internal calls for the process, single point of contact

• Direct WFM, Training and other shared services for optimum functioning of account

• Single point of contact for all financial decisions regarding the account

• Manage attrition and career planning of all employees within span of control

• Grow account strategically to increase top line for the organization

• Manage and improve profitability of the account

• Ensures continuous improvement in service delivery through Process Improvement Initiatives

Location:

VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software City

Language Requirements:

Time Type:

Full time2025-04-19

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