Job Title:
Analyst, Forecasting
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:–
The Point of Contact for forecasting and budget planning
Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
Refines forecasting scenarios and generates final forecast
Refines and capture data to be used as an input to the models
Designs and develops forecasting scenarios
Generate short term forecasts, incorporating business impacts
Revise forecast based upon feedback
Maintain process documentation and tweak as per requirement.
Understanding on Time Series forecasting
Understanding of WFM and Contact volume & AHT forecasting.
Key skills and knowledge:
High proficiency in Excel & Power BI tools is a must.
Experience in developing machine learning models like classification, linear/logistic regression.
Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes
Analytical and good understanding of contact center metrics
Mathematical and Statistics and exposure to R-studio/python.
Strong business acumen
Should be a good communicator and a collaborator
Core forecasting experience 0.6-2 years in a BPO/Contact center environment
Presentation skills - essential
Qualification: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Bangalore - Ecospace Bus Park
Language Requirements:
Time Type:
Full time
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