Job Title:
Senior Specialist Fraud Investigation(Investigator)- TUR
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Concentrix Corporation is seeking an Investigator (Reactive) to support the Regional Investigations Director in EMEA (Global Security – Insider Risk & Compliance team).
Role Description:
The Global Security Insider Risk & Compliance (IR&C) - Reactive Investigator reports into the Regional Investigations Director and collaborates closely with colleagues in Operations, Human Resources, Legal, and Compliance across the region. You will support our corporate response to independently conduct complex and sensitive internal investigations that may include fraud, bribery & corruption, IT security and data privacy incidents. In addition, the IR&C team develops threat assessments and mitigation strategies to keep Concentrix, and its clients risks at a minimum. This role will offer the opportunity to work with key stakeholders and senior management as well as liaising with Law Enforcement.
Responsibilities:
Every day as an IR&C Reactive Investigations team member is unique and depending on the day you will…
- Conduct investigations end to end including analysis of allegations, designing investigation and interviews plans, collect documentary evidence, conduct investigation interviews, and hold meetings with senior management.
- Effectively and sensitively interact and communicate with individuals involved in the case, managing the expectations of business leaders, executives and affected employees.
- Manage and prioritize a caseload of multiple investigations and prepare and maintain appropriate case files/documentation for each, including timely maintenance and updating of appropriate case management systems in-line with internal protocols.
- Author detailed professional investigation reports that contain objective and sound findings and provide advice regarding corrective action as well as preventive action to improve internal controls.
- Conduct open-source intelligence (OSINT) research to support investigations.
- Collaborate with other IR&C team members to conduct investigations. Work with other investigative partners on security and investigative enhancements and process improvement initiatives.
- Maintain strict discretion and confidentiality regarding assignments and investigations.
- Partner with other business units to develop and deliver employee training to maintain fraud and security awareness and minimize incidents.
- Deliver exceptional, individualized, and attentive customer service to department clients throughout investigations and incidents.
- Be flexible with work hours, as you may be required to respond to critical investigative matters that may fall outside of your pre-scheduled working hours.
- Be open to travel as it may be required
- English B2+
- Turkish Fluent
Accountability:
- Investigative experience as a corporate investigator or Law Enforcement professional with a minimum of 5 years or more of experience in investigative practices, including: conducting interviews; locating, reviewing, and analyzing data; preserving evidence; and producing cohesive and thorough written investigation reports.
- Ability to navigate ambiguity and get to the root cause of an issue, communicating complicated concepts clearly and simply. Great time management, communication and organizational skills.
- Ability to sensitively manage highly emotive situations with the credibility and confidence to challenge conflicting views of employees at all levels in the organization.
- Extensive practical experience and proficiency in Open-Source Intelligence (OSINT)
- Excellent critical thinking and analytical skills to assess the quality and relevance of evidence.
- Experience with standard case management systems, including entering and maintaining case documents and evidence.
- Excellent written and interpersonal communication skills.
- Experience in fundamental business skills; proficiency in standard office software programs, such as word processing, spreadsheets, presentation software, and collaboration tools (Teams, Outlook, Zoom, etc.)
- Experience in leading a security operations or investigative team or history of increasing responsibility in a security or investigative operations structure.
- Experience interfacing with local, state, federal or international law enforcement agencies.
Location:
TUR - OSMANGAZİ2 - YUNUSELI MAH.ALPASLAN TURKES CD. N: 29/A OSMANGAZI BURSA
Language Requirements:
English, Turkish (Required)
Time Type:
Full time2024-11-30
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