Job Title:
Training & Quality Specialist
Job Description
Serve as an expert (sales and technical) resource to service locations that need assistance with implementation and/or continuous development of business standards.
- This position provides a consistent and standard framework in creating and implementing readiness plans to support achievement of Key Performance Indicators
- This includes supporting the introduction and implementation of new motions/new sales roles and/or sellers, (new) products and services sales, defining trainings and certification plans in line with global directions, mapping the service sales cycle and execution process and ensuring the field service delivery teams have the resources, tools and skills for service execution.
- In addition, this person is responsible for facilitating continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence
- Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards
- Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the readiness initiative.
- Work with different stakeholders to complete readiness deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets
- Ensure supported teams meet and exceed KPIs, secure scorecard attainment
- Analyze and assess supported team members through call and work shadowing and email monitoring to design individual learning & development and readiness plans, monitor execution and development process and re-adjust plans if needed
- Work as part of a Global Readiness Team – execute on global readiness plan, share best practices from field sales teams, continuously improve solution area/sales motion/selling techniques syllabus in partnership with global team
- Maintain field and/or solution area training log, register outcome
Skills Needed
- Bachelor’s Degree required
- Passion for cloud technologies and changing the world
- Microsoft Fundamentals Certification on Modern Workplace (MS900) and on Azure (AZ900) is required
- Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required
- Subject Matter Expertise in (modern) selling techniques is required
- Strong sales and technical aptitude with ability to absorb technical sales information and apply to business solutions. Level 200 – 250 expertise required across the solution area workloads
- Experience with sales is required (minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position including detailed solution selling).
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels
- Experience using standard MS Office tools (e.g., Outlook, PowerPoint, Word, Visio etc.)
- Experience using CRM solution is an advantage
- Excellent time management, organization and planning skills are essential
- Project management skills are preferred
- Language skills:
- Spanish: Native or Fluent
- English: Intermediate or Fluent (verbal and written)
Location:
ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Language Requirements:
English, Spanish
Time Type:
Full time
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