Job Title:
Operations Manager I
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
You will
- Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly
- Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
- Be an enabler to remove both internal and external roadblocks and help team to resolve challenges
- Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions
- Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
- Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation
- Work closely with client contact on reporting and forecasting
- Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
- Work with internal functional resources and external partners to develop an effective coaching and training platform
- Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
- Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
- Lead the team to influence buying/renewal process to achieve greater client satisfaction
You have
- Minimum 3 years of proven work experience in a sales leadership role (or similar)
- Consistent track record of success with a passion for exceptional customer experience and driving team performance
- Must be well-versed in Selling methodologies
- Strategically minded with an operational outlook
- Excellent people management, leadership, and coaching skills
- Record of developing and retaining employees
- Ability to maximize revenue through best practices
- Knowledge of Microsoft programs
- Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Location:
USA Farmington Hills MI
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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